Critical Information Summary

Residential NBN Plans

About this Document

This Critical Information Summary (CIS) provides important information about Veltrix Residential NBN Plans.

It forms part of your agreement with Veltrix and should be read together with our:

The plans listed in this document are available where compatible NBN infrastructure exists. Availability and technology type depend on your service address.

Plan Comparison

Plan	Start	Velocity	Apex	Quantum	Overdrive
Monthly Price	$85	$95	$105	$115	$169
Promotional Price	—	$85 for first 6 months	—	—	—
Maximum Download	50 Mbps	500 Mbps	750 Mbps	1000 Mbps	2000 Mbps
Maximum Upload	20 Mbps	50 Mbps	50 Mbps	100 Mbps	200 Mbps
Typical Evening Speed	50/17 Mbps	500/40 Mbps	750/40 Mbps	880/80 Mbps	1800/180 Mbps
Data	Unlimited
Contract	Month-to-Month
Setup Fee	$0

Included With Every NBN Plan

Every Veltrix Residential NBN Plan includes:

Unlimited data
No lock-in contract
Month-to-month billing
No setup fee (standard activations)
Australian-based customer support
BYO compatible modem/router
Online account management
Fast plan changes where available

Which Plan is Right for You?

Plan	Recommended For
Start	Singles, couples, browsing, HD streaming and video calls
Velocity	Families, multiple 4K streams and online gaming
Apex	Larger households with many connected devices
Quantum	Power users, creators and heavy downloaders
Overdrive	Professionals, enthusiasts, home labs and ultra-high-speed applications

NBN Technology

Depending on your address, your service may be delivered using one of the following NBN technologies:

FTTP (Fibre to the Premises)
HFC (Hybrid Fibre Coaxial)
FTTC (Fibre to the Curb)
FTTN (Fibre to the Node)
FTTB (Fibre to the Building)

Not every plan is available on every technology. Your available plans will be shown during the address search.

Speeds, Equipment & Billing

Speeds

Advertised download and upload speeds represent the maximum speeds available on your selected plan under ideal conditions.

Typical evening speeds are measured between 7:00 pm and 11:00 pm and indicate the average speeds customers can expect during busy periods.

Actual speeds may vary due to:

NBN technology
Wi-Fi performance
Customer equipment
Number of connected devices
Server limitations
Network congestion outside the Veltrix network

Equipment

A compatible modem/router is required. Customers may bring their own compatible modem/router, or purchase a compatible device from Veltrix if available. Older or incompatible equipment may reduce performance.

Billing

All Residential NBN Plans are billed monthly in advance. Payment methods include Direct Debit, Credit Card and Debit Card. Invoices are issued electronically. There are no lock-in contracts.

If you cancel your service, cancellation should be requested before your next billing date. Charges already billed for the current billing period are generally not refundable or provided on a pro-rata basis, except where required by law.

Important Information

Availability depends on your address and NBN technology.
Actual speeds vary depending on your equipment, Wi-Fi environment and network conditions.
Promotional pricing automatically reverts to the standard monthly price after the promotional period ends.
This CIS should be read together with the Customer Terms & Conditions, Privacy Policy and Acceptable Use Policy.

Support & Complaints

Need help?

Complaints

If you're unhappy with our service, please contact us first so we can work towards a resolution. If we cannot resolve your complaint, you may have access to external dispute resolution in accordance with Australian telecommunications requirements. Details of our Complaint Handling Process are available on our website.

Why Choose Veltrix?

Fast Internet. Powered by People Who Care.

At Veltrix, we believe choosing an Internet provider should be simple. Every Residential NBN Plan includes transparent pricing, unlimited data, no lock-in contracts and Australian-based support from people who genuinely care about keeping you connected.

Residential Community Fibre Plans

About this Document

This Critical Information Summary (CIS) provides important information about Veltrix Residential Community Fibre Plans.

It forms part of your agreement with Veltrix and should be read together with our:

Community Fibre services are available only in selected areas where compatible fibre infrastructure has been deployed. Please use the address checker on our website to confirm availability at your property.

Plan Comparison

Plan	Lite	Start	Symmetric	Velocity	Quantum	Overdrive
Monthly Price	$55	$59	$65	$79	$99	$149
Promotional Price	$45 for first 6 months	$49 for first 6 months	$55 for first 6 months	$69 for first 6 months	$89 for first 6 months	$139 for first 6 months
Maximum Download	25 Mbps	50 Mbps	100 Mbps	500 Mbps	1000 Mbps	2000 Mbps
Maximum Upload	25 Mbps	50 Mbps	100 Mbps	100 Mbps	100 Mbps	200 Mbps
Typical Evening Speed	25/23 Mbps	50/47 Mbps	95/92 Mbps	480/92 Mbps	880/92 Mbps	1800/180 Mbps
Data	Unlimited
Contract	Month-to-Month
Setup Fee	$0

Included With Every Community Fibre Plan

Every Veltrix Community Fibre Plan includes:

Unlimited data
No lock-in contract
Month-to-month billing
No setup fee (standard activations)
Australian-based customer support
BYO compatible modem/router
Online account management
Fast plan changes where available

Which Plan is Right for You?

Plan	Recommended For
Lite	Email, web browsing, social media and light streaming
Start	Couples, HD streaming and everyday home Internet use
Symmetric	Working from home, HD video calls and balanced uploads/downloads
Velocity	Families, 4K streaming, online gaming and multiple connected devices
Quantum	Power users, content creators and smart homes
Overdrive	Large households, professionals, creators and ultra-fast fibre performance

Why Choose Community Fibre?

Community Fibre is a modern, privately operated full-fibre network designed to deliver exceptional performance. Compared with traditional broadband technologies, Community Fibre offers:

Fibre directly to your premises
Lower network latency
More consistent performance
Faster upload speeds
Reliable streaming and video conferencing
Excellent performance for cloud storage and large file transfers

Availability depends on whether Community Fibre infrastructure has been deployed at your address.

Speeds, Equipment & Billing

Speeds

Advertised download and upload speeds represent the maximum speeds available on your selected plan under ideal conditions.

Typical evening speeds are measured between 7:00 pm and 11:00 pm and indicate the average speeds customers can expect during busy periods.

Actual speeds may vary due to:

Customer equipment
Wi-Fi performance
Number of connected devices
Server limitations
Internet congestion outside the Veltrix network

Equipment

A compatible modem/router with a Gigabit Ethernet WAN port is recommended for Community Fibre services. Customers may bring their own compatible modem/router, or purchase a compatible device from Veltrix if available.

For plans above 1 Gbps, your modem/router and connected devices must support multi-gigabit networking to achieve the highest possible speeds.

Billing

All Residential Community Fibre Plans are billed monthly in advance. Payment methods include Direct Debit, Credit Card and Debit Card. Invoices are issued electronically. There are no lock-in contracts.

Important Information

Community Fibre is available only in selected service areas.
Actual speeds vary depending on your equipment, home network and connected devices.
Promotional pricing automatically reverts to the standard monthly price after the promotional period ends.
This CIS should be read together with the Customer Terms & Conditions, Privacy Policy and Acceptable Use Policy.

Support & Complaints

Need help?

Complaints

Why Choose Veltrix?

Fast Internet. Powered by People Who Care.

At Veltrix, we believe choosing an Internet provider should be simple. Every Community Fibre plan includes transparent pricing, unlimited data, no lock-in contracts and Australian-based support from people who genuinely care about keeping you connected.